Frequently Asked Questions

Everything you need to know about your eufy smart home experience.

What is the standard shipping time for eufy products?

Orders are typically processed within 1-2 business days. Standard shipping within the contiguous United States generally takes 3-5 business days.

Does eufy offer a warranty on its electronics?

Yes, most eufy products come with a 12-month to 24-month limited warranty that covers any manufacturing defects in materials and workmanship.

What is your return policy for smart home devices?

We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the undamaged product for a full refund.

Are there monthly subscription fees for eufy security cameras?

One of the core benefits of eufy Security is that we prioritize local storage, meaning most of our devices do not require a monthly subscription fee to function.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I update the firmware on my eufy devices?

Firmware updates are managed through the eufy Security or eufyClean app. You will receive a notification when an update is available to ensure your device has the latest features.