Returns & Exchanges

At eufy, we stand behind our products with a 30-day money-back guarantee for any reason, ensuring your smart home journey is completely worry-free. If you are not satisfied with your purchase, you can return your undamaged product and packaging within 30 days of purchase to receive a full refund.

1

Initiate Your Request

Contact our customer support team or visit our online support portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the item in its original packaging, including all accessories, manuals, and cables to ensure the product remains undamaged during transit.

3

Ship the Product

Affix the provided shipping label or use a traceable carrier to send the package back to our designated fulfillment center for inspection.

4

Receive Your Refund

Once our warehouse receives and inspects the item, your refund will be processed and credited back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing